How We’ve Grown
It’s like the best of both worlds in that the company has been around improving their game and building stability since 1998. Since Steve Scher bought the company in May of 2005, it also has the feel of a start-up with fresh leadership. Having his bachelor’s degree in Hospitality Management from Johnson & Wales University and with nearly twenty years of direct experience in hospitality management all over the country, Scher has focused his expertise in enhancing services.
Within a year of Scher’s investments in Acrobat Outsourcing—which included moving to a new facility, developing a customized database system, revamping hiring requirements and developing a leadership team—the revenue has experienced double-digit growth from previous years. That only happens when clients are impressed. In early 2006 at the request of clients, Acrobat Outsourcing deliberately expanded their markets to include San Jose and the Outer East Bay. In 2007, the expansion led to the opening of the Sacramento Office and in 2008, services continued to expand south to the San Diego market. “In order to stay on top of our game we have to constantly reinvent ourselves and offer services and enhancements that differentiate us from our competitors.” says Scher.
In 2007, the company launched “Acrobat Academy.” This “hands-on” front of the house training requires all employees to graduate prior to being sent on any job assignments. Having the employees go through this type of training would ensure a better customer experience and also gives employees free training that will enhance their skills and make them better employees. It was also realized in 2007 that restaurants have the same staffing needs like other segments of the foodservice industry experiences. This led to the development of a staffing solution exclusively for the restaurant community.
The latest initiative is “going green” and streamlining a payroll process by offering employees either direct deposit or cash card as a means of getting paid. Not only is the company looking out for the environment, but also a way for employees to get paid as fast as possible without having to worry about paying those high check-cashing fees. It is the policy of Acrobat Outsourcing to constantly think “outside the box.” The success of Acrobat lies on the experience they provide to customers as partners and the way they treat their employees like family.
“We treat our clients like partners,
and our employees like family.”
Steve Scher, Owner
